🔒 Privacy Policy

Last Updated: May 2025

Zcore Technologies And Exports is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from https://shop.zcore.co.in.

By using our site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment method details (handled securely by PhonePe gateway)

  • GST or business identity (if applicable)

b. Technical Data

When you use our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage data

c. Order & Communication History

We retain records of:

  • Products you’ve purchased

  • Emails and messages exchanged

  • Support tickets and feedback

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process and fulfill orders

  • To send order updates, invoices, and delivery notifications

  • To respond to inquiries or support requests

  • To detect and prevent fraud

  • To comply with tax, legal, and regulatory obligations

  • To improve user experience on our site

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only under the following circumstances:

  • With logistics/courier partners for product delivery

  • With payment gateway provider (PhonePe) for processing payments

  • With legal authorities, when required by law

All third parties are expected to maintain confidentiality and only use the information for the agreed purpose.

4. Payment Processing

All online payments are securely processed via PhonePe Business Payment Gateway.
We do not store or have access to your full credit/debit card details or UPI credentials.

5. Data Retention

We retain your personal information for as long as necessary:

  • To fulfill orders and provide service

  • To comply with legal and accounting requirements

  • To resolve disputes or enforce policies

If you wish to delete your account or request data removal, contact us at trade@zcore.co.in.

6. Cookies Policy

We use cookies and similar tracking technologies to:

  • Remember your preferences

  • Analyze website traffic

  • Enhance your shopping experience

You can choose to disable cookies through your browser settings, though it may affect functionality.

7. Data Security

We implement standard security measures such as:

  • HTTPS SSL encryption

  • Secure server environments

  • Regular malware scans

  • Password-protected admin areas

While we take every reasonable precaution, no method of online transmission or storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturers, couriers). We are not responsible for the privacy practices or content of those external sites.

9. Your Rights (as per Indian Law)

You may:

  • Request access to the personal data we hold

  • Request correction or deletion

  • Withdraw consent for marketing communications

To exercise your rights, please email trade@zcore.co.in.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date updated accordingly.

11. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

Zcore Technologies And Exports
📍 Shop 9, Milkat No. 10099/3681, Nand Complex, Ahmedabad Highway,
Opp. Green Park Society, Near Mangalmurti Mart, Palanpur, Banaskantha, Gujarat, India
📧 Email: trade@zcore.co.in
📞 Phone: +91 95376 11057