Warranty and Support Policy
We operate solely as a seller/reseller of both physical and virtual products. All products sold by us, whether online or offline, are procured directly from manufacturers or authorized distributors.
Warranty and Support:
- Warranty, guarantee, and after-sales support for all products are strictly as per the respective Manufacturer’s or Distributor’s terms and conditions.
- We, as a seller, do not provide any additional warranty or service beyond what is offered by the Manufacturer or Distributor.
- We will, however, assist customers by coordinating with the Manufacturer or Distributor for warranty claims, service requests, or support issues, when required.
- Final decisions regarding warranty claims, service approval, timelines, and resolutions are solely at the discretion of the respective Manufacturer or Distributor.
Customer Support for Warranty and Service Issues:
- If you face any issues related to product warranty or support, you can contact us directly through our [Contact Us page] on our website.
- Our team will help guide you or coordinate with the Manufacturer or Distributor on your behalf to assist with your warranty or service claim.
- Before contacting us or the Manufacturer, please ensure you have the following details ready or available to share:
- Order Number
- Invoice Copy showing the Invoice Date and Billed To (customer name and address)
- Your Registered Contact Details (name, email address, and mobile number)
Providing accurate information will help us assist you faster and ensure smooth coordination with the Manufacturer or Distributor.
Important Notes:
- Customers are requested to carefully review the warranty and support terms provided by the Manufacturer before making a purchase.
- For software, antivirus, subscriptions, and other digital services, warranty and support are provided directly by the respective service providers, and no cancellations, returns, or refunds will be entertained once the product has been delivered.
By purchasing from us, you acknowledge and agree to the above terms.
Important Links
Contact Us : https://shop.zcore.co.in/contact-us/ or https://zcore.co.in/contact-us/
Contact No. : +91 9537 611057, +91 9998248188
Email : trade@zcore.co.in
